Why Getting an Autoresponder Is Your Best Asset…

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An autoresponder is your salesman, customer relationship manager and your support manager all rolled into one. (Best of all, you are ‘hiring’ all of them without paying them even a small fraction of that salary!) Autoresponders work 24 hours a day and they don’t go on lunch breaks like humans do.

If you spend your time trying to respond to all your customers’ e-mails you will be in for a great shock! Not only will you have little time for product creation and marketing, your customers will become a very angry bunch because you are taking far too long to reply their emails! Customers can get really edgy at times and you must make sure you attend to each of their every need.

Therefore it is imperative that you invest as much money as possible into your autoresponder. It is your chief asset and your life will be much simpler with one.

There are many different types of autoresponders however. Some merely runs software that works with your e-mail program while other autoresponders work through the web host’s server. Regardless of your specifications, the basic e-mail tasks remain the key feature.

Auto responders are great for your customers as well. In this NOW and INSTANT generation, everyone hopes quick responses to even their dumbest questions. A simple pre-set email can handle everything.

You can leverage the ‘administrative’ work to your autoresponder to send out the newsletter to your subscribers without doing anything extra…

Not only do auto responders cut down mundane work like basic e-mail chores and subscription responses, but they can also be very useful in sending batches of other information to a select group of people.

You can even customize the autoresponder to send out customized e-mail. For example, if your name is Kenny, the e-mail that is received on the other side will be titled – ‘Dear Kenny’, instead of a generic dear friend.

Remember that the sweetest sound in the world to a person’s ear is their own name. A personalized touch will help you build a stronger relationship with your subscriber.

You can even do the same for a company name, group or any other criteria.

The most important thing to remembers about autoresponders is they save you lots of time and lots of money.

Ask yourself this question… How much is your time really worth?

With more time, you can look for more business and get more autoresponders to do the job for you and help you make more money!

Either way, the choice of getting an autoresponder or not is VERY obvious.

Click here for our recommended autoresponder system

The Beginners Guide To E-zine Publishing

The Tools You Need To Start an E-zine

This may sound like a no-brainer but you need to have a very CLEAR intention why you need to setup an E-zine. Many start an Internet business without knowing what or why they are heading into it (like holding a small candle walking around in a dark room). Therefore the most important tool you will need more than any machine or software – is the sheer desire to succeed at all costs.

The next thing you will definitely need is a business plan. Knowing the reason why isn’t enough. Your business plan will be your blueprint that you will use to build your business around it.

Remember, those who fail to plan, plan to fail. If you don’t have an idea what sort of market you are going to target, for example, a hot hungry market where people are willing to part with their money for your product and services, your E-zine would be pointless.

After you have your business plan cleared out, you need to have the basic computer tools that you will need to start off the right foot.

You will need a domain name, web hosting, a good autoresponder and list management software.

In addition to that, you need content. So that means lots and lots of content to get started. Why is relevant content important? Because you need to spend hours of research when you start out on your first E-zine campaign. You must have content that you can use to play around with, tweak your E-zine and cross reference with or else you don’t stand a chance against the competition outside.

Learn to separate your content into manageable chunks. Don’t try and dump all your content in one e-mail – it is quite stupid because people generally hate reading long e-mails and the purpose of the e-mail is to pre-sell, not SELL!

With a domain name and web hosting, you are ready to start your website. Decide the theme for your website that provides a synergy that works well with your business plan and you need to get to work immediately.

NOTE:
You will be surprised to find out that a website is actually an optional component. Although websites increases one’s credibility, there are tons of affiliate marketers out there who run E-zines without websites and are doing quite well actually!

Still, a website will get ranked on the search engines and will still provide you with an invaluable platform to get more and more subscribers.

“Use Takeaway Selling to Increase the Urgency and Build Your List”

When you limit the supply of a product or service in some way (i.e. takeaway selling), basic economics dictates that the demand will rise. In other words, people will generally respond better to an offer if they believe the offer is about to become unavailable or restricted in some way.

And of course, the opposite is also true. If a prospect knows your product will be around whenever he needs it, there’s no need for him to act now. And when your ad is put aside by the prospect, the chance of closing the sale diminishes greatly.

It’s your job, therefore, to get your prospect to buy, and buy now. Using scarcity to sell is a great way to accomplish that.

There are basically three types of takeaways:

1) Limiting the quantity
2) Limiting the time
3) Limiting the offer

In the first method, limiting the quantity, you are presenting a fixed number of widgets available for sale. After they’re gone, that’s it.

Some good ways to limit the quantity include:

• only so many units made or obtained
• selling off old stock to make room for new
• limited number of cosmetically-defected items, or a fire sale
• only a limited number being sold so as not to saturate the market
• etc.

In the second method, limiting the time, a deadline is added to the offer. It should be a realistic deadline, not one that changes all the time (especially on a website, where the deadline date always seems to be that very day at midnight…when you return the next day, the deadline date has mysteriously changed again to the new day). Deadlines that change decrease your credibility.

This approach works well when the offer or the price will change, or the product/service will become unavailable, after the deadline.

The third method, limiting the offer, is accomplished by limiting other parts of the offer, such as the guarantee, bonuses or premiums, the price, and so on.

When using takeaway selling, you must be sure to follow-through with your restrictions. If you say you only have 500 widgets to sell, then don’t sell 501. If you say your offer will expire at the end of the month, make sure it does. Otherwise your credibility will take a hit. Prospects will remember the next time another offer from you makes its way into their hands.

Another important thing you should do is explain the reason why the offer is being restricted. Don’t just say the price will be going up in three weeks, but decline to tell them why.

Here are some examples of good takeaway selling:

“Unfortunately, I can only handle so many clients. Once my plate is full, I will be unable to accept any new business. So if you’re serious about strengthening your investment strategies and creating more wealth than ever before, you should contact me ASAP.”

“Remember…you must act by [date] at midnight in order to get my 2 bonuses. These bonuses have been provided by [third-party company], and we have no control over their availability after that time.”

“We’ve obtained only 750 of these premiums from our vendor. Once they are gone, we won’t be able to get any more until next year. And even then we can’t guarantee the price will remain the same. In fact, because of the increasing demand, it’s very likely the price could double or triple by then!”

Remember when I said earlier that people buy based on emotions, then back up their decision to buy with logic? Well, by using takeaway selling, that restriction becomes part of that logic to buy and buy now.

Think about how you can apply these same principals when writing your ListHero newsletter advertisement.

Attention, Interest, Desire, Action!

There’s a well-known structure in successful sales letters and advertisements, described by the acronym AIDA.

AIDA stands for:

•    Attention

•    Interest

•    Desire

•    Action

First, you capture your prospect’s attention. This is done with your headline and lead. If your ad fails to capture your prospect’s attention, it fails completely. Your prospect doesn’t read your stellar copy, and doesn’t order your product or service.

Then you want to build a strong interest in your prospect. You want him to keep reading, because if he reads, he just might buy.

Next, you channel a desire. Having a targeted market for this is key, because you’re not trying to create a desire where one did not already exist. You want to capitalize on an existing desire, which your prospect may or may not know he already has. And you want your prospect to experience that desire for your product or service.

Finally, you present a call to action. You want him to pick up the telephone, return the reply card, attend the sales presentation, order your product, whatever. You need to ask for the sale (or response, if that’s the goal). You don’t want to beat around the bush at this point. If your letter and AIDA structure is sound and persuasive, here’s where you present the terms of your offer and urge the prospect to act now.

A lot has been written about the AIDA copywriting formula. I’d like to add one more letter to the acronym: S for Satisfy.

In the end, after the sale is made, you want to satisfy your prospect, who is now a customer. You want to deliver exactly what you promised (or even more), by the date you promised, in the manner you promised. In short, you want to give him every reason in the world to trust you the next time you sell him a back-end offer. And of course you’d rather he doesn’t return the product (although if he does, you also execute your return policy as promised).

Either way, you want your customers to be satisfied. It will make you a lot more money in the long run

Your ad for your ad?

If you’re going to make a single change to boost the response rate of your ListHero ad the most, focus on your headline (you do have one, don’t you?).

Why? Because five times as many people read your headline than your copy. Quite simply, a headline is…an ad for your ad. People won’t stop their busy lives to read your copy unless you give them a good reason to do so. So a good headline promises some news and a benefit.

Perhaps you’re thinking, “What’s this about news, you say?”

Think about the last time you browsed through your local newspaper. You checked out the articles, one by one, and occasionally an ad may have caught your eye. Which ads were the ones most likely to catch your eye?

The ones that looked like an article, of course.

The ones with the headline that promised news.

The ones with fonts and type that closely resembled the fonts and type used in articles.

The ones that were placed where articles were placed (as opposed to being placed on a full page of ads, for example).

And the ones with the most compelling headlines that convinced you it’s worth a few minutes to read the copy.

The headline is that powerful and that important.

I’ve seen many ads over the years that didn’t even have a headline. And that’s just silly. It’s the equivalent of flushing good money spent on advertising right down the toilet.

Why? Because your response can increase dramatically by not only adding a headline, but by making that headline almost impossible to resist for your target market.

And those last three words are important. Your target market.

For example, take a look at the following headline:

Announcing… New High-Tech Gloves Protect Wearer Against Hazardous Waste

News, and a benefit.

Will that headline appeal to everyone?

No, and you don’t care about everyone.

But for someone who handles hazardous waste, they would sure appreciate knowing about this little gem.

That’s your target market, and it’s your job to get them to read your ad. Your headline is the way you do that.

Ok, now where do you find great headlines?

You look at other successful ads (especially direct response) that have stood the test of time. You look for ads that run regularly in magazines and other publications. How do you know they’re good? Because if they didn’t do their job, the advertiser wouldn’t keep running them again and again.

You get on the mailing lists of the big direct response companies like Agora and Boardroom and save their direct mail packages.

You read the National Enquirer.

Huh? You heard that correctly.

The National Enquirer has some of the best headlines in the business.

Pick up a recent issue and you’ll see what I mean. Ok, now how could you adapt some of those headlines to your own product or service?

Your headline should create a sense of urgency. It should be as specific as possible (i.e. say $1,007,274.23 instead of “a million dollars”).

The headline appearance is also very important. Make sure the type used is bold and large, and different from the type used in the copy. Generally, longer headlines tend to out pull shorter ones, even when targeting more “conservative” prospects.

Some other sites online where you can get great headlines (from master copywriter John Carlton, no less) are:

• http://www.otsdirect.com/products.html

• http://www.trsdirect.com/product.php

• http://www.ohpdirect.com/product.php

On each page, click on the individual products in order to view the ads and headlines.

It should go without saying that when you use other successful headlines, you adapt them to your own product or service. Never copy a headline (or any other written copyrighted piece of work for that matter) word for word. Copywriters and ad agencies are notoriously famous for suing for plagiarism. And rightfully so.

The More You Tell, The More You Sell

The debate on using long copy versus short copy never seems to end. Usually it is a newcomer to copywriting who seems to think that long copy is boring and, well…long. “I would never read that much copy,” they say.

The fact of the matter is that all things being equal, long copy will outperform short copy every time. And when I say long copy, I don’t mean long and boring, or long and untargeted.

The person who says he would never read all that copy is making a big mistaking in copywriting: he is going with his gut reaction instead of relying on test results. He is thinking that he himself is the prospect. He’s not. We’re never our own prospects.

There have been many studies and split tests conducted on the long copy versus short copy debate. And the clear winner is always long copy. But that’s targeted relevant long copy as opposed to untargeted boring long copy.

Some significant research has found that readership tends to fall off dramatically at around 300 words, but does not drop off again until around 3,000 words.

If I’m selling an expensive set of golf clubs and send my long copy to a person who’s plays golf occasionally, or always wanted to try golf, I am sending my sales pitch to the wrong prospect. It is not targeted effectively. And so if a person who receives my long copy doesn’t read past the 300th word, they weren’t qualified for my offer in the first place.

It wouldn’t have mattered whether they read up to the 100th word or 10,000th word. They still wouldn’t have made a purchase.

However, if I sent my long copy to an avid die-hard golfer, who just recently purchased other expensive golf products through the mail, painting an irresistible offer, telling him how my clubs will knock 10 strokes off his game, he’ll likely read every word. And if I’ve targeted my message correctly, he will buy.

Remember, if your prospect is 3000 miles away, it’s not easy for him to ask you a question. You must anticipate and answer all of his questions and overcome all objections in your copy if you are to be successful.

And make sure you don’t throw everything you can think of under the sun in there. You only need to include as much information as you need to make the sale…and not one word more.

If it takes a 10-page sales letter, so be it. If it takes a 16-page magalog, fine. But if the 10-page sales letter tests better than the 16-page magalog, then by all means go with the winner.

Does that mean every prospect must read every word of your copy before he will order your product? Of course not.

Some will read every word and then go back and reread it again. Some will read the headline and lead, then skim much of the body and land on the close. Some will scan the entire body, then go back and read it. All of those prospects may end up purchasing the offer, but they also all may have different styles of reading and skimming.

Which brings us to the next tip…

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So what’s unique about your newsletter?

Now I know you want subscribers to your newsletter, right?

With ListHero there’s only one way you’re going to do this and that’s by writing a really great advert for your newsletter. This is the reason why I’ve emphasized this so much in this recent series of blog posts… it’s so important for you to understand the power of the written word online!

Part of this is communicating the The Unique Selling Proposition (USP) of your newsletter. This is what gives people the “reason why” for subscribing and joining your list

The USP is often one of the most oft-misunderstood elements of a good sales letter or advertisement. It’s what separates your product or service from your competitors. Let’s take a quick look at some unique selling propositions for a product itself:

1) Lowest Price – If you’ve got the corner marketed on budget prices, flaunt it. Wal-Mart has made this USP famous lately, but it’s not new to them. In fact, selling for cheaper has been around as long as capitalism itself. Personally, I’m not crazy about price wars, because someone can always come along and sell for cheaper. Then it’s time for a new strategy…

2) Superior Quality – If it outperforms your competitor’s product or is made with higher quality materials, it’s a good bet that you could use this fact to your advantage. For example, compare Breyers Ice Cream to their competitor’s. From the packaging to the wholesome superior ingredients, the quality is evident. It may cost a little more than their competitor’s ice cream, but for their market, it sells.

3) Superior Service – If you offer superior service over your competitor’s, people will buy from you instead. This is especially true with certain markets that are all about service: long-distance, Internet service providers, cable television, etc.

4) Exclusive Rights – My favorite! If you can legitimately claim that your product is protected by a patent or copyright, licensing agreement, etc., then you have a winner for exclusive rights. If you have a patent, even the President of the U.S. must buy it from you.

Ok, what if your product or service is no different than your competitor’s? I would disagree, because there are always differences. The trick is to turn them into a positive advantage for you. You want to put your “best foot forward.” So what can we do in this scenario?

One way is to present something that your company has devised internally that no other company does. Look, there’s a reason why computer store “A” offers to beat their competitor’s price for the same product by X%. If you look closely, the two packages are never exactly the same. Company “B” offers a free scanner, while company “A” offers a free printer. Or some other difference. They are comparing apples to oranges. So unless you find a company with the exact same package (you won’t…they’ve seen to that), you won’t be able to cash in.

But what if you truly have the same widget for sale as the guy up the road?

Unless your prospect knows the inner workings of both your and your competitor’s product, including the manufacturing process, customer service, and everything in-between, then you have a little potential creative licensing here. But you must be truthful.

For example, if I tell my readers that my product is bathed in steam to ensure purity and cleanliness (like the cans and bottles in most beer manufacturing processes), it doesn’t matter that Joe’s Beer up the road does the same thing. That fact that Joe doesn’t advertise this fact makes it a USP in your prospect’s eyes.

Want some more USP examples?

• We are the only car repair shop that will buy your car if you are not 100 percent satisfied with our work.
• Delivered in 30 minutes or it’s on us!
• No other furniture company will pay for your shipping.
• Our recipe is so secret, only three people in the world know it!

As with most ways to boost copy response, research is the key with your USP. Sometimes your USP is obvious, for example if you have a patent. Other times you must do a little legwork to discover it (or shape it to your target market).

Here’s where a little persistence and in-person selling really pays off. Let me give you an example to illustrate what I mean:

Suppose your company sells beanbag chairs for kids. So you, being the wise marketer that you are, decide to sell these beanbags in person to prospects before writing your copy. After completing twenty different pitches for your product, you discover that 75 percent of those you visited asked if the chair would eventually leak. Since the chairs are for kids, it’s only logical that parents would be concerned about their youngster jumping on it, rolling on it, and doing all things possible to break the seam and “spill the beans.”

So when you write your copy, you make sure you address that issue: “You can rest assure that our super-strong beanbag chairs are triple-stitched for guaranteed leak-proof performance. No other company will make this guarantee about their beanbag chairs!”

Whilst this example refers to a physical product the same principal applies to writing an ad for your newsletter.

For a really in depth look at how to perfect a better USP click here for Informative Books.

Incorporating proof and believability into your ListHero ad

When your prospect reads your ListHero ad, you want to make sure he believes any claims you make about your product or service. Because if there’s any doubt in his mind, he won’t subscribe, no matter how sweet the deal. In fact, the “too good to be true” mentality will virtually guarantee a lost sale…even if it is all true.

So what can you do to increase the perception of believability? Because after all, it’s the perception you need to address up front. But of course you also must make sure your copy is accurate and truthful.

Here are some tried and tested methods that will help:

• If you’re dealing with existing customers who already know you deliver as promised, emphasize that trust. Don’t leave it up to them to figure it out. Make them stop, cock their heads, and say, “Oh, yeah. The ABC Company has never done me wrong before. I can trust them.”

• Include testimonials of satisfied customers. Be sure to put full names and locations, where possible. Remember, “A.S.” is a lot less believable than “Andy Sherman, Voorhees, NJ.” If you can also include a picture of the customer and/or a professional title, that’s even better. It doesn’t matter that your testimonials aren’t from somebody famous or that your prospect does not know these people personally. If you have enough compelling testimonials, and they’re believable, you’re much better off than not including them at all.

• Pepper your copy with facts and research findings to support your claims. Be sure to credit all sources, even if the fact is common knowledge, because a neutral source goes a long way towards credibility.

• For a direct mail letter or certain space ads where the copy is in the form of a letter from a specific individual, including a picture of that person helps. But unlike “traditional” real estate letters and other similar ads, I’d put the picture at the end near your signature, or midway through the copy, rather than at the top where it will detract from your headline. And…if your sales letter is from a specific individual, be sure to include his credentials to establish him as an expert in his field (relating to your product or service, of course).

• If applicable, cite any awards or third-party reviews the product or service has received.

• If you’ve sold a lot of widgets, tell them. It’s the old “10 million people can’t be wrong” adage (they can be, but your prospect will likely take your side on the matter).

• Include a GREAT return policy and stand by it! This is just good business policy. Many times, offering a double refund guarantee for certain products will result in higher profits. Yes, you’ll dish out more refunds, but if you sell three times as many widgets as before, and only have to refund twice as much as before, it may be worth it, depending on your offer and return on investment. Crunch the numbers and see what makes sense. More importantly, test! Make them think, “Gee, they wouldn’t be so generous with returns if they didn’t stand behind their product!”

• If you can swing it, adding a celebrity endorsement will always help to establish credibility. Heck, if ‘ol honest Abe Lincoln recommended your product and backs up your claims, it must be true! Ok, you get the idea, though.

• When it makes sense, use 3rd party testimonials. What are 3rd party testimonials? Here’s some examples from some Web site copy I wrote when there weren’t many customer testimonials available yet:

“Spyware, without question, is on an exponential rise over the last six months.”
-   Alfred Huger, Senior Director of Engineering, Symantec Security Response (maker of Norton security software)

“Simply clicking on a banner ad can install spyware.”
-  Dave Methvin, Chief Technology Officer, PC Pitstop

A deployment method is to “trick users into consenting to a software download they think they absolutely need”
-  Paul Bryan, Director, Security And Technology Unit, Microsoft

Do you see what I did?

I took quotes from experts in their respective fields and turned them to my side. But…be sure to get their consent or permission from the copyright holder if there’s ever any question about copyrighted materials as your source.

Note that I also pushed an emotional hot button: fear.

It’s been proven that people will generally do more to avoid pain than to obtain pleasure. So why not use that tidbit of info to your advantage?

•    Reveal a flaw about your product. This helps alleviate the “too good to be true” syndrome. You reveal a flaw that isn’t really a flaw. Or reveal a flaw that is minor, just to show that you’re being “up front” about your product’s shortcomings.

Example:

“You’re probably thinking right now that this tennis racket is a miracle worker—and it is. But I must tell you that it has one little…shortcoming.

My racket takes about 2 weeks to get used to. In fact, when you first start using it, your game will actually get worse. But if you can just ride it out, you’ll see a tremendous improvement in your volleys, net play, serves, …” And so on.

There’s a tendency to think, with all of the ads that we are bombarded with today that every advertiser is always putting his best foot forward, so to speak. And I think that line of reasoning is accurate, to a point.

But isn’t it refreshing when someone stands out from the crowd and is honest? In other words, your reader will start to subconsciously believe that you are revealing all of the flaws, even though your best foot still stands forward.

• Use “lift notes.” These are a brief note or letter from a person of authority. Not necessary a celebrity, although that can add credibility, too. A person of authority is someone well recognized in their field (which is related to your product) that they are qualified to talk about. Lift notes may be distributed as inserts, a separate page altogether, or even as part of the copy itself. As always, test!

• If you are limiting the offer with a deadline “order by” date, be sure the deadline is real and does not change. Deadline dates that change every day are sure to reduce credibility. The prospect will suspect, “if his deadline date keeps changing, he’s not telling the truth about it…I wonder what else he’s not telling the truth about.”

• Avoid baseless “hype.” I discussed that in my previous tip. Enough said.

Push Their Emotional Hot Buttons!

This is where research really pays off when you’re writing your ListHero newsletter advertisement …don’t forget it’s the persuasive power of your ad that gets you more subscribers! and pushing emotional hot buttons is all part of this. Because in order to push those buttons, you need to first know what they are.

Listen to this story first, and I’ll tell you what I mean: Once upon a time a young man walked into a Chevrolet dealer’s showroom to check out a Chevy Camaro. He had the money, and he was ready to make a buying decision. But he couldn’t decide if he wanted to buy the Camaro or the Ford Mustang up the road at the Ford dealer.

A salesman approached him and soon discovered the man’s dilemma.

“Tell me what you like best about the Camaro,” said the salesman.

“It’s a fast car. I like it for its speed.”

After some more discussion, the salesman learned the man had just started dating a cute college cheerleader. So what did the salesman do?

Simple. He changed his pitch accordingly, to push the hot buttons he knew would help advance the sale. He told the man about how impressed his new girlfriend would be when he came home with this car! He placed the mental image in the man’s mind of he and his girlfriend cruising to the beach in the Camaro. How all of his friends will be envious when they see him riding around with a beautiful girl in a beautiful car.

And suddenly the man saw it. He got it. And the salesman recognized this and piled it on even more. Before you know it, the man wrote a nice fat check to the Chevy dealership, because he was sold!

The salesman found those hot buttons and pushed them like never before until the man realized he wanted the Camaro more than he wanted his money.

I know what you’re thinking…the man said he liked the car because it was fast, didn’t he?

Yes, he did. But subconsciously, what he really desired was a car that would impress his girlfriend, his friends, and in his mind make them love him more! In his mind he equated speed with thrill. Not because he wanted an endless supply of speeding tickets, but because he thought that thrill would make him more attractive, more likeable.

Perhaps the man didn’t even realize this fact himself. But the salesman sure did. And he knew which emotional hot buttons to press to get the sale.

Now, where does the research pay off?

Well, a good salesman knows how to ask the kinds of questions that will tell him which buttons to press on the fly. When you’re writing copy, you don’t have that luxury. It’s therefore very important to know upfront the wants, needs, and desires of your prospects for that very reason. If you haven’t done your homework, your prospect is going to decide that he’d rather keep his money than buy your product. Remember, copywriting is salesmanship in print!

It’s been said many times: People don’t like to be sold.

But they do like to buy.

And they buy based on emotion first and foremost. Then they justify their decision with logic, even after they are already sold emotionally. So be sure to back up your emotional pitch with logic to nurture that justification at the end.

And while we’re on the subject, let’s talk a moment about perceived “hype” in a sales letter. A lot of more “conservative” advertisers have decided that they don’t like hype, because they consider hype to be old news, been-there-and-done-that, my customers won’t fall for hype, it’s not believable anymore.

What they should realize is that hype itself does not sell well. Some less experienced copywriters often try to compensate for their lack of research or not fully understanding their target market or the product itself by adding tons of adjectives and adverbs and exclamation points and big bold type.

Whew! If you do your job right, it’s just not needed.

That’s not to say some adverbs or adjectives don’t have their place…only if they’re used sparingly, and only if they advance the sale.

But I think you’d agree that backing up your copy with proof and believability will go a lot farther in convincing your prospects than “power words” alone. I say power words, because there are certain adverbs and adjectives that have been proven to make a difference when they’re included. This by itself is not hype. But repeated too often, they become less effective, and they take away (at least in your prospect’s mind) from the proof.

Which brings us into our next tip…

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